Category Archives: The Taxi Experience

Welcome to Pleasanton

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File under: Always get the money up front

My column this week is about abandoning a regular rider for a potential meter-and-a-half. That ride goes horribly wrong. I guess you can say I got my just deserts.

“Alright,” the guy says, getting out of the cab. “Thanks for the ride.”

“Wait a second!”

The woman gets out of the cab slowly. I watch as she teeters on the high heels and careens toward a parked car, bounces off the trunk and falls to the ground. Just as quickly, though, she’s back on her feet.

“Who’s going to pay me?” I demand.

She wrinkles her face and stumbles away.

I get out of the cab and follow her to the door of her apartment. As she goes in, the guy emerges with a bunch of stuff that he loads into the back of a Corolla. On the windshield, there’s an Uber placard.

“I really need to get paid,” I tell him, feeling like the paperboy from the movie “Better off Dead.”

“I told you, I’m not paying. She’s a whore. Get her to pay.”

“Come on, man. I don’t want to get into the middle of this …”

“Be a man! Go get your money!” He drives away.

I knock on the door. No answer. I knock again.

Goddamn it.

I return to my cab and Google the Pleasanton Police Department. An operator picks up on the second ring.

“I don’t know if this is something you can help me with …”

Read the rest of the column here.

[photo by Trevor Johnson]

The Outside Lands Transportation Shit Show

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On my way to the city to work Outside Lands

I just completed my fourth Outside Lands as a driver, which prompted me to reevaluate my previous reportage on working the three day music festival in Golden Gate Park. 

My first OSL was in 2014 as an Uber/Lyft driver. I covered that experience here.

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My second OSL was in a taxi and I wrote about it here

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Since I didn’t publish anything about my third year working Outside Lands in 2016, I searched my computer for any notes I may have written and found this:

The tide is turning as anti-Uber backlash surges…

Passengers are starting to realize that Uber and Lyft drivers, the majority of whom aren’t from the area, are creating most of the traffic congestion in The City, especially during major festivals.

That’s what happened during Outside Lands.

I wasn’t making any money driving people home from the festival. With all the congestion getting back to the park for another load, it just wasn’t worth my time…

Next week, my column will be about working Outside Lands for the fourth time. And no, it’s not going to be pretty…

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The way of the taxi stand

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My column for the Examiner this week is about the Hyatt Regency taxi stand, more daytime observations and a near collision with a BMW.

Usually, the EC5 cabstand moves at a decent clip. Besides the Regency and Embarcadero Centers, you get people hopping off BART and from the Ferry Building, as well as various randos.

But that’s the way of the taxi stand.

One second it’s moving, the next you’re just watching the world stream past.

After advancing two spaces, an Uber pulls over next to me. Instead of proceeding to the driveway that leads to the front of the hotel, a family of four disembarks right in the middle of Drumm Street. The driver, working hard for those five-star ratings, helps set their suitcases on the asphalt. Says goodbye and drives off. The tribe of fresh-faced tourists, slightly discombobulated, manages to gather their belongings and haul them between the line of taxis, across a jam-packed sidewalk and the driveway.

This is a common scenario at most hotels these days. As soon as visitors enter SFO, they are accosted with advertisements for Uber and Lyft, which both offer $50 in free credit for new users. Why not take advantage of an offer like that?

They’ve no doubt heard of Uber. Now they can experience it firsthand and tell their friends and family back home about the “future of transportation.”

Plus, it’s $20 from the airport into the city, which is cheaper than a cab, cheaper than BART, cheaper that Super Shuttle and almost cheaper than the bus. They still have more free rides to take. And hey… if Mom downloaded the app on her phone at the airport, can Dad also download the app and get $50 in credit? Sure he can. All the kids too!

So now tourists are taking Ubers and Lyfts instead of taxis. But what kind of experience are they having if their drivers come from Sacramento or out of state and have no clue how to assist them navigate The City? They’re essentially tourists themselves. Talk about the blind leading the naked.

And when it comes to hotels, there are many reasons why you rely on doormen. Making sure guests have — at least — the opportunity to show some class is one. Preventing fuckups is another.

A few nights back, while languishing in the Fairmont taxi stand, I saw a girl get her fingers caught in the door of a Lyft car. As her howls echoed off the façade of the luxury hotel, the clueless driver began pulling away. Her friends had to bang on the side of his car to make him stop…

Read the rest here.

[photo by Irina Dessaint]

Hailing a Taxi while Black

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Yellow cab driver picking up family at SF General. Photo by Douglas O’Connor

My column this week for the S.F. Examiner touches on some of the racial elements in taxi driving…

On the corner of Folsom and 6th, a guy is standing with his hand in the air. Even though it’s not a night to be turning down fares — if there ever are nights like that anymore — three empty taxis in a row blow right past him.

When he turns around to flag me, I see what the problem is: He’s young and black, with dreads protruding from his hoodie and a gold grill flickering in the haze of a streetlamp.

As he approaches my cab hesitantly, I gesture him forward, and he jumps into the backseat. Up close, he looks more like a lost kid than a gangster, despite the getup.

“I need to get to Richmond hella bad,” he tells me.

“District or city?”

“City.”

“Oh, man …” I stammer. “It’s after 1 a.m. and uh … that’s a pretty long ride. You think I can get some cash up front?” Adding a quick, “No offense or anything.”

Which actually makes the request more offensive.

Read the rest here.